Refund policy
We want you to be happy with your Luminari purchase. As such, we request that you please inspect your order as soon as it arrives and contact us promptly if there is a problem.
RETURN AND EXCHANGE WINDOW
Return and exchange requests must be submitted within 7 days after the order is marked as delivered.
To be eligible, an item must be unused, unworn, unburned, and in the same condition in which it was received. It must also include its original tags, accessories, and packaging. A receipt or other proof of purchase is required.
To request a return or exchange, contact us at shop.luminari.store@gmail.com. Please include your order number and the reason for your request.
All returns and exchanges must be approved by Luminari before items are sent back. Items returned without prior approval will not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Defective, damaged, or incorrect items may be eligible for a replacement, exchange, store credit, or refund. Please contact us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the product packaging and shipping container, when applicable
Luminari may cover reasonable return, replacement, or reshipping costs when an item is defective, damaged in transit, or incorrect because of an error by the business. Responsibility for these costs will be confirmed after the request has been reviewed.
NON-DEFECTIVE ITEMS AND EXCHANGES
Non-defective items are eligible for exchange only. Refunds are generally not offered for changes of mind, scent preferences, color preferences, size selections, or similar personal-preference concerns.
To qualify for an exchange, the item must be unused, unworn, unburned, unaltered, and returned in its original condition and packaging.
Customers may be responsible for return and replacement shipping or delivery costs when an exchange is requested because of personal preference.
RETURN SHIPPING FEE
Approved returns and exchanges are generally subject to a $5 flat-rate return shipping fee. This fee may be deducted from an approved refund or collected before a return label is issued.
The $5 return fee may be waived when the return results from:
- A defective item
- An incorrect item
- Another confirmed error by Luminari
Return-cost responsibility will be confirmed when the request is reviewed.
Original shipping and delivery charges are generally non-refundable unless the return results from a Luminari error or an item that arrived defective, damaged, or incorrect.
HANDMADE AND COSMETIC VARIATIONS
Many Luminari products are handmade in small batches. Minor variations in color, shape, stitching, wax appearance, fragrance, label placement, or finish may occur and are not ordinarily considered defects.
Natural-wax candles may also develop frosting, wet spots, minor discoloration, or surface variations due to temperature changes and the characteristics of the wax. These variations do not necessarily affect the candle’s intended performance.
NON-RETURNABLE AND FINAL-SALE ITEMS
The following items are not eligible for return or exchange unless they arrive defective, damaged, or incorrect:
- Custom or personalized products
- Special-order products
- White-label products
- Wholesale or bulk orders
- Gift cards and gift certificates
- Personal-care products
- Items marked final sale
- Items that have been used, worn, burned, washed, altered, or damaged after delivery
- Items returned without their original packaging or required components
Sale items may also be final sale unless otherwise stated on the product page.
CANDLES
Candles that have been lit or burned are not eligible for return or exchange unless the candle is determined to be defective.
Customers are responsible for following all candle-care instructions and safety warnings. Damage caused by misuse, unattended burning, improper wick maintenance, continued use of a damaged vessel, or failure to follow product instructions may not qualify as a defect.
REFUNDS
We will notify you after receiving and inspecting an approved return and let you know whether the refund has been approved.
Approved refunds will be issued to the original payment method, less any applicable $5 return fee and non-refundable shipping or delivery charges.
Please allow up to 10 business days for an approved refund to be processed. Your bank or credit-card provider may require additional time to post the funds to your account.
If more than 15 business days have passed since your refund was approved, contact us at shop.luminari.store@gmail.com.
CONTACT US
For questions about returns, exchanges, damages, or product eligibility, contact: shop.luminari.store@gmail.com